Terms of service
TERMS & CONDITIONS — AURA MART
Last Updated: 16-09-2026 7:00PM
Welcome to Aura Mart. These Terms & Conditions ("Terms", "Agreement") constitute a legally valid and binding electronic contract under the Information Technology Act, 2000 and the rules framed thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020. This Agreement is entered into between you ("Customer", "User", "you", or "your") and SREERAG RAMACHANDRAN, operating as a sole proprietorship under the trade name Aura Mart ("Aura Mart", "we", "us", or "our"), governing your access to and purchase of goods through our online store, website, and associated digital storefronts (collectively, the "Store").
By accessing, browsing, registering an account, or placing an order on the Store, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Refund, Replacement & Cancellation Policy. If you do not agree to these Terms, you must immediately refrain from using the Store.
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1. ABOUT US & OPERATIONAL DETAILS
1. Legal Entity: SREERAG RAMACHANDRAN (Sole Proprietorship trading as "Aura Mart").
2. Registered & Operational Address: SREERAGAM, VALIYAKUNNU, P.O. VALIYAKUNNU, Irimbiliyam, Malappuram, Kerala, PIN – 676552, India.
3. Customer Support Email: auramartmarketplace@gmail.com
4. Customer Support Helpline: +91 7306773347
5. Territorial Scope: The Store operates exclusively within the territory of the Republic of India. We do not accept orders or ship to international locations outside India.
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2. DEFINITIONS
* "Customer" / "User" means any natural person or legal entity who accesses, browses, or purchases consumer goods through the Store for personal use and not for commercial resale.
* "Order" means a binding request placed by a Customer on the Store to purchase one or more Products.
* "Products" means the consumer goods displayed, cataloged, and sold on the Store.
* "Fulfillment Partners" / "Suppliers" means independent third-party domestic suppliers, drop-shipping aggregators, and warehousing partners within India, including Baapstore and Dropdash, as well as domestic third-party logistics (3PL) couriers.
* "Applicable Law" means the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Central Goods and Services Tax Act, 2017, and any other relevant laws or regulations in force in India.
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3. ELIGIBILITY & CAPACITY TO CONTRACT
Pursuant to Section 11 of the Indian Contract Act, 1872:
1. You represent and warrant that you are at least eighteen (18) years of age, of sound mind, and not disqualified from contracting by any law to which you are subject.
2. If you are under the age of 18, you may access the Store and transact only under the supervision and with the prior consent of a parent or legal guardian.
3. If you access or place an order on behalf of a partnership firm, LLP, company, or other legal entity, you represent and warrant that you possess the requisite legal authority to bind that entity to these Terms.
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4. USER ACCOUNTS & SECURITY
1. Account Creation: To access certain checkout features, tracking tools, or order histories, you may be required to register an account using your email address and mobile number.
2. Accuracy of Information: You agree to provide true, accurate, current, and complete details during checkout and registration, including your full legal name, delivery address with PIN code, and active contact numbers.
3. Account Credentials: You are solely responsible for safeguarding your login credentials and One-Time Passwords (OTPs). Any transaction executed using your credentials will be deemed executed by you.
4. Suspension & Termination: We reserve the right to suspend, freeze, or terminate your account without prior notice if we detect suspicious activities, fraudulent orders, repeated unauthorized cancellations, or violations of these Terms.
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5. PRODUCT INFORMATION, PRICING & TAXES
1. Product Displays: We make reasonable commercial efforts to display the colors, specifications, descriptions, and packaging of our Products accurately. However, actual visual outputs may vary based on display settings, photography lighting, or minor packaging modifications made by domestic manufacturers or suppliers.
2. Pricing Structure: All prices listed on the Store are quoted in Indian Rupees (INR / ₹).
3. Goods and Services Tax (GST): In compliance with the Consumer Protection (E-Commerce) Rules, 2020, product listings display the total price payable, inclusive of applicable Goods and Services Tax (CGST, SGST, IGST). Any standard domestic shipping or handling charges will be explicitly broken down and displayed prior to final order confirmation at checkout.
4. Pricing & Catalog Errors: If an item is listed at an incorrect price or with incorrect specifications due to a typographical or system error:
* We reserve the right to refuse or cancel any Order placed for that item, even if the Order was confirmed and payment was debited.
* If your payment has already been processed, the full amount will be refunded back to your original source of payment within 5 to 7 business days.
5. Price Modifications: Prices of Products are subject to change without prior notice, but such changes will not affect Orders that have already been confirmed by us.
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6. ORDER PLACEMENT & CONTRACT FORMATION
1. Invitation to Offer: The cataloging and display of Products on the Store constitute an "invitation to offer" and not a binding legal offer.
2. Offer: Submitting an Order and completing the payment process (or selecting Cash on Delivery, if offered) constitutes a formal offer by you to purchase the selected Products under these Terms.
3. Acceptance & Contract Formation: An automated order acknowledgment email, SMS, or screen prompt does not signify formal acceptance. A binding contract of sale is concluded only when the Product is dispatched by our Fulfillment Partners (Baapstore, Dropdash, or warehouse partners) and a formal Dispatch Confirmation with a courier tracking ID is issued to you.
4. Order Rejection: We reserve the right to cancel or decline any Order prior to dispatch due to operational constraints, stock non-availability, non-serviceable delivery PIN codes, payment gateway flagging, or suspected fraudulent activity.
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7. DOMESTIC SHIPPING, DELIVERY & LOGISTICS
1. Fulfillment Model: Aura Mart functions as an e-commerce retail platform utilizing verified domestic drop-shipping aggregators and fulfillment networks, including Baapstore and Dropdash. Products are dispatched directly from designated domestic warehouses situated across India.
2. Shipping Coverage: We deliver across serviceable postal codes within the Republic of India via licensed domestic courier and logistics services (such as Delhivery, Bluedart, Xpressbees, India Post, etc.).
3. Delivery Timelines: Estimated delivery times (generally 3 to 10 business days depending on transit routes and destination PIN codes) are indicative and not guaranteed. Transit times may be impacted by local restrictions, weather disturbances, festive season load, carrier delays, or Force Majeure events.
4. Delivery Attempts & Failed Delivery: The courier service will make up to two (2) to three (3) attempts to deliver the consignment. If delivery fails due to:
* Incorrect or incomplete shipping address;
* Unavailability of the recipient;
* Refusal to accept the parcel (especially for Cash on Delivery orders without valid cause);
the package will be returned to the origin facility (RTO). In such cases, re-shipping charges may be levied on you for any subsequent delivery attempts.
5. Transfer of Title and Risk: Risk of damage or loss of Products passes to you upon physical handover and delivery of the package at the address designated in your Order.
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8. RETURNS, REPLACEMENTS & REFUNDS
Our return, replacement, and refund terms are framed strictly in compliance with Rule 4(4) and Rule 6 of the Consumer Protection (E-Commerce) Rules, 2020:
1. Eligible Return Circumstances: In line with statutory guidelines, you are entitled to request a return or replacement if:
* The Product delivered is physically damaged, tampered with, or broken in transit;
* The Product received is defective, dead-on-arrival, or non-functional;
* The Product received differs materially from what was ordered (wrong item, size, color, or variant);
* The Product delivered has missing components or accessories.
2. Reporting Period: You must report any transit damage, defect, or incorrect delivery within forty-eight (48) hours of delivery by emailing auramartmarketplace@gmail.com or contacting our support helpline at +91 7306773347 with unboxing photographs or video proof showing the defect/damage.
3. Return Logistics & Supplier Protocols:
* Because fulfillment is integrated directly with domestic fulfillment platforms (Baapstore and Dropdash), returns must follow our documented Return Merchandise Authorization (RMA) process.
* Do not ship returns to our Malappuram administrative address without prior written confirmation and RMA authorization. Our team will arrange a reverse pickup or furnish you with the designated domestic warehouse return address.
4. Non-Returnable Items: Certain items—including intimate apparel, personal hygiene products, opened cosmetics, perishable items, or items damaged by customer misuse—cannot be returned once opened, except where delivered damaged or defective.
5. Refund Processing: Upon receipt and inspection of the returned item at the fulfillment facility, your refund will be processed within five (5) to seven (7) business days to the original payment source (Credit/Debit Card, UPI, Net Banking). For Cash on Delivery orders, refunds will be transferred via NEFT/UPI after obtaining verified account details from you.
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9. ACCEPTABLE USE & PROHIBITED CONDUCT
When accessing or transacting on the Store, you agree that you shall not:
1. Violate any provision of the Information Technology Act, 2000, the Indian Penal Code, 1860 / Bharatiya Nyaya Sanhita, 2023, or applicable rules;
2. Host, display, upload, modify, publish, transmit, store, update, or share any information that belongs to another person and to which you do not have any right;
3. Use automated spiders, scrapers, data-mining scripts, or bots to scrape catalog content, inventory levels, or pricing without our explicit prior written consent;
4. Interfere with or disrupt the integrity, networks, payment gateways, or security systems of the Store;
5. Initiate fraudulent chargebacks, false complaints, or systematic abuse of the return/replacement mechanism;
6. Place bogus orders with malicious intent under Cash on Delivery.
We reserve the right to report illegal conduct, payment fraud, or cyber offenses to Indian law enforcement authorities, including the Cyber Crime Cells.
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10. MANDATORY GRIEVANCE REDRESSAL MECHANISM
In accordance with Rule 4(4) and Rule 5(3)(b) of the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer for Aura Mart are provided below:
* Name of Grievance Officer: Sreerag Ramachandran
* Designation: Grievance Officer & Proprietor
* Registered Address: SREERAGAM, VALIYAKUNNU, P.O. VALIYAKUNNU, Irimbiliyam, Malappuram, Kerala, PIN – 676552, India
* Email: auramartmarketplace@gmail.com
* Phone: +91 7306773347
* Operational Hours: Monday to Friday, 10:00 AM – 5:00 PM IST
Statutory Resolution Timelines:
* The Grievance Officer shall acknowledge the receipt of any consumer complaint within forty-eight (48) hours.
* The Grievance Officer shall investigate and dispose of the complaint within one (1) month (30 days) from the date of receipt.
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11. INTELLECTUAL PROPERTY RIGHTS
All content hosted on the Store—including logos, trade names, text, graphic layouts, user interfaces, source code, and catalog listings—is the intellectual property of Aura Mart, its technology partners, or its content licensors (including Dropdash and Baapstore where applicable), protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable intellectual property laws of India. You may not reproduce, copy, republish, distribute, or exploit any content from the Store without prior written consent.
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12. LIMITATION OF LIABILITY & DISCLAIMER OF WARRANTIES
1. Platform Operation: The Store, its functionalities, and content are provided on an "as is" and "as available" basis. To the extent permissible under Applicable Law, we disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.
2. Retailer Capacity: Aura Mart operates as an e-commerce retailer partnering with third-party domestic suppliers (including Baapstore and Dropdash). We do not manufacture the physical Products. Any manufacturer warranties accompanying the Products are backed directly by the original manufacturer in accordance with their terms.
3. Limitation of Consequential Damages: Under no circumstances shall Aura Mart, its proprietor, or affiliates be liable for indirect, punitive, incidental, special, or consequential damages, or loss of profits arising out of the use or inability to use the Store or the Products purchased.
4. Financial Cap on Liability: To the maximum extent permitted under Indian law, the maximum aggregate financial liability of Aura Mart to you for any and all claims arising out of an Order shall be strictly limited to the total amount paid by you to Aura Mart for that specific Order.
5. Statutory Consumer Rights: Nothing in these Terms shall limit or restrict your non-waivable statutory consumer rights under the Consumer Protection Act, 2019.
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13. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Aura Mart, Sreerag Ramachandran, and their associates, suppliers, and logistics partners against any third-party claims, liabilities, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or resulting from:
1. Your violation or breach of any provision of these Terms;
2. Your misuse of the Store or any Product;
3. Your infringement of any intellectual property or other legal right of any third party; or
4. Any fraudulent or negligent act committed through your account.
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14. GOVERNING LAW & DISPUTE RESOLUTION
1. Governing Law: These Terms and any dispute, controversy, or claim arising out of or in connection with them shall be governed by, construed, and enforced in accordance with the laws of the Republic of India.
2. Jurisdiction: Subject to the dispute resolution mechanism below and the jurisdiction of Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019, any legal proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent civil courts located in Malappuram, Kerala, India.
3. Pre-litigation Dispute Resolution: Prior to initiating formal court litigation, the parties agree to make good-faith efforts to resolve any dispute through informal discussions. You agree to deliver a written notice of dispute setting forth the facts and relief sought to auramartmarketplace@gmail.com. Aura Mart shall engage in dialogue within thirty (30) days from the date of receipt to reach an amicable settlement.
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15. FORCE MAJEURE
Aura Mart shall not be held liable or deemed in breach of its obligations under these Terms for any delay, delivery failure, or platform interruption resulting from acts of God, floods, fires, natural calamities, pandemics, lockdowns, strikes, courier transport disruption, internet service outages, or government actions beyond our reasonable control.
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16. SEVERABILITY & WAIVER
1. Severability: If any provision of these Terms is deemed illegal, void, or unenforceable under applicable Indian law, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and legal effect.
2. Non-Waiver: Failure or delay by Aura Mart in exercising any right, power, or privilege under these Terms shall not operate as a waiver of that or any other right.
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17. AMENDMENTS & UPDATES
We reserve the right to revise, update, or modify these Terms at any time to align with legal, regulatory, or operational requirements. Updated versions will be published on the Store with a revised "Last Updated" timestamp. Your continued use of the Store after any modifications signifies your acceptance of the updated Terms.
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18. CONTACT & NOTICES
For general customer support, inquiries, or statutory notices, you may contact us at:
* Entity: Aura Mart (Proprietor: Sreerag Ramachandran)
* Postal Address: SREERAGAM, VALIYAKUNNU, P.O. VALIYAKUNNU, Irimbiliyam, Malappuram, Kerala, PIN – 676552, India
* Customer Support Email: auramartmarketplace@gmail.com
* Telephone: +91 7306773347
* Operational Hours: Monday to Friday, 10:00 AM – 5:00 PM IST